We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Create a new ticket
(Zendesk) when a new event is created in Skype
2
Add a comment to an existing ticket
(Zendesk) when a new event is created in Skype
3
Change status of a ticket
(Zendesk) when a new event is created in Skype
4
Update a ticket
(Zendesk) when a new event is created in Skype
More integrations
More integrations to Zendesk
I don’t know anyone who wouldn’t like Zendesk. It's the number one tool for customer service. Do you know what could potentially make your life even better? Automation! Integrate Zendesk with your entire tech stack to increase your efficiency.